Support
Most things can be done inside the app without waiting for us. Where that is true, the steps are below. Where it is not, write to us and we will answer.
Contact
| General and account help | HelomSteinborn665@outlook.com |
| Safety and urgent reports | HelomSteinborn665@outlook.com |
| Privacy and data requests | HelomSteinborn665@outlook.com |
Swayli is not an emergency service. If you are in immediate danger, contact your local emergency number first.
Reporting content or an account
Reporting from inside the app is faster, so prefer it where you can: open the profile or room, tap the overflow menu, and choose Report. Pick a reason, add context if it helps, and submit.
We review every report within 24 hours. Content that breaks the rules is removed and the accounts responsible are banned; for live rooms we act together with our live-streaming partner. The app does not show you a status afterwards — if you need an answer on a specific report, write to us.
If you cannot reach the app — or the report concerns Swayli itself — write to HelomSteinborn665@outlook.com with what you saw and when. We do not tell the reported account who reported them.
Deleting your account
Deleting your account takes two steps.
1. In the app: Me → Settings → Account & Security → Delete Account. You will be shown what happens, asked for your password and asked to type a confirmation. When you confirm, this phone is signed out and unlinked from the account straight away.
2. By email: to have the account and its data deleted from our servers, write to HelomSteinborn665@outlook.com from the address you sign in with. We permanently delete them within 7 days of your request. Until then, signing in again with the same email may bring the same account back.
Any unused diamonds are lost when the account is deleted, and deleting does not create a refund. A limited set of records may be kept where law requires it or to prevent repeat abuse — see section 3 of the Privacy Policy.
Your data
In Edit Profile you can change your photo, display name and interests. In Permissions you can review what the app is allowed to access. To request a portable copy of your data, email us at the address below.
For anything those screens do not cover, write to HelomSteinborn665@outlook.com.
Purchases and refunds
Diamonds are consumable in-app purchases sold by the Apple App Store. There is no subscription and nothing renews on a schedule.
Refunds are handled by the App Store under its own policy — we cannot issue a store refund ourselves. Use reportaproblem.apple.com. If a purchase was charged but the diamonds did not arrive, that is ours to fix: write to HelomSteinborn665@outlook.com with the store receipt reference.
Frequently asked questions
Do I need an account?
Yes. You sign in with your email address and a password, and you confirm that you are 18 or older. There is no other sign-in method.
I forgot my password.
The app does not have a password reset screen. Write to HelomSteinborn665@outlook.com from the email address you sign in with and we will help you get back in.
Why does the app ask for my microphone?
Only when you take a seat in a voice room, so the others in that room can hear you. Watching a live room needs no permission at all, and you can mute yourself at any time.
How do I block someone, and how do I undo it?
Open their profile, tap the menu at the top and choose Block. To undo it, go to Me → Settings → Blocked Users and choose Unblock.
I bought diamonds but they did not arrive.
Open the Diamonds screen again while connected to the internet: the app retries any purchase the App Store has charged but we have not yet confirmed. If they still do not arrive, write to us with the store receipt reference.
How do I change the app language?
Go to Me → Settings → App language. Swayli is available in English, Arabic, Spanish, Hindi and Turkish.
Contesting a decision
There is no appeal form inside the app. If you believe a decision was wrong, write to us with what happened and we will take it up — for live rooms, together with our live-streaming partner.